Customer Service

Carolina Frog
Serving Educators for 80 years
Carolina is dedicated to providing you with the highest quality and most innovative products available. When you buy from us, you’ll not only receive exceptional products, you’ll receive world-class support. All of our products are backed by The Carolina Pledge: 100% Satisfaction Guaranteed. We offer unmatched customer service from on time delivery to post-purchase support.

Your satisfaction is our priority and we want you to have the best experience possible. On the left, you’ll find our most frequently requested service information. And below, you’ll find some of the exciting new features that we’ve added to Carolina.com.

What's New on Carolina.com
In the last few months we’ve added some exciting new features to Carolina.com.

NEW! 2012 Carolina™ Science Catalog

The 2012 Carolina™ Science Catalog is here! Request your free copy today.

Shopping Lists

You asked for a way to save lists of frequently-ordered items, repeat orders, and even create “wish lists”. We partnered with a group of educators, purchasing managers, lab managers, and administrators to design and build a new feature called Shopping Lists. They go beyond the basics, offering additional features that educators desperately need. Learn more.

Social Networking
Connect with us on Facebook  Facebook, Twitter Twitter, Youtube YouTube, or download free educational photos from our Flickr® photstream Flickr.

Ratings and Reviews
Now you can read what other educators are saying about our products and add your own reviews too. Just visit any product’s page and click on the “Write a Review” link to get started!

Homeschool with Carolina
At Carolina, you'll find all the science products, resources, hands-on materials, and activities that bring science to life for your homeschooled students.

Carolina OrdersPLUS™
Carolina OrdersPLUS™ is your new, "one-stop" destination order tracking, invoice history, and more. Available 24 hours a day, 7 days a week, it's the fastest—and most convenient—way to access your account information. Once you log in to your Carolina account, Carolina OrdersPLUS™ will give you access to:
  • Order Tracking and History: Detailed order history and shipment tracking
  • Invoice History: Detailed or summarized views of your invoices
  • Living Card History: Complete listing of all unredeemed Living Material Cards