To Contact Us By Phone or Mail

Customer Service
If you have questions about orders, our services, or would like to place an order by phone or email instead of on our Web site, Customer Service is ready to assist you. Operating hours are 7am to 8pm, ET, Monday-Friday.
Phone: 800.334.5551
Email: customer_service@carolina.com

Product Information
Call if you have questions about any of our products or need help selecting or using them for specific applications. Operating hours are 8 am to 5 pm, ET, Monday–Friday.
Phone: 800.334.5551

Quotes and Contracts
Forward your quotation requests to the attention of our Quotations Department via mail, fax, or email. Please include a contact name, your complete address, and your fax and telephone numbers with all requests.
Mail:

Quotations Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
Fax: 336.538.6330
Email: quotations@carolina.com

International Sales
Visit our International Customers page for full sales and support information.
Mail:

International Sales Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
USA
Phone: 336.584.0381
Fax: 336.584.7686
Email: internationalsales@carolina.com

Customer Advocate
We are confident that our Customer Communications staff can address your concerns quickly when you call 800.334.5551 or e-mail customer_service@carolina.com, but a second support option is available. In the unlikely event you have a difficulty that is not being addressed, please contact a customer advocate.

Email: customer.advocate@carolina.com
Phone: 800.227.1150 and ask for a customer advocate (8 am to 5 pm, ET, Monday–Friday)

• Lummy, ext. 6339
• Steve, ext. 6335
• Keith, ext. 6377
• Valetta, ext. 6340

Emergencies
Please use these numbers for information on handling serious spills, contamination, ingestion, or other emergency situations only.

During business hours (8 am to 5 pm, ET, Monday–Friday)
Phone: 800.227.1150 or 336.584.0381

After business hours (for chemical spills only)
Call the Chemical Transportation Emergency Center (Chemtrec)
Phone: 800.424.9300