Can I purchase products online?
Yes. All of the products from our print catalogs can be bought online. Hundreds of additional items are only available online as well. Visit Ordering Online to find out just how easy it is. We cannot accept online orders from international customers at this time. Please visit International Customers for other options.
How secure is your online purchasing?
We take considerable precautions to ensure the security and privacy of any information passed through our Web site, and we continually enhance our security measures as the online environment changes. Read more about how we keep your information secure inPrivacy and Security.
What do you do with the personal information you collect?
Carolina will never sell or rent your account information or email address. Nor will we share your confidential information with anyone except as necessary to process your order. Your information will only be used for the purpose of fulfilling your order.
What if I have a problem with my online order?
We hope you won’t have any problems, but if you do, please call our Customer Service at 800.334.5551 (7am to 8pm, ET, Mon-Fri) or email us.
What is Carolina OrdersPLUS™ and how do I access it?
Carolina OrdersPLUS is your new "one-stop" destination for order tracking, invoice history, and more. Available 24 hours a day, 7 days a week, it's the fastest—and most convenient—way to access your account information. Once you log in to your Carolina account, Carolina OrdersPLUS will give you access to:
Order Tracking and History: Detailed order history and shipment trackingInvoice History: Detailed or summarized views of your invoicesLiving Card History: Complete listing of all unredeemed Living Material CardsEven if you have not shopped at Carolina.com, you can still access your orders, invoices, and more using Carolina OrdersPLUS! All you need is a Carolina Online Account, which can be created by calling Customer Service at 800.334.5551 (8am to 8pm, ET, Mon-Fri).
Do you offer purchase order payments and tax exemption for online orders?
Yes. Qualified customers can have their Carolina Online Accounts enabled for purchase order payments and tax exemption. A Customer Service representative must enable these features on your Carolina Online Account before they are available to you on the Web site. Setup is fast and easy, so visit Services for Schools for full details, downloadable tax exemption certificates, and more.
Why can't I edit my billing address information on the Web site?
To protect the security of our institutional customers, if your Carolina Online Account is enabled for purchase order payments or tax exemption, you will not be able to change billing address information on our Web site. However, Customer Service can make any changes you require—simply call us at 800.334.5551 (8am to 8pm, ET, Mon-Fri) and the changes will automatically post to your Carolina Online Account. Please note that you can add, edit, and remove shipping addresses on the Web site. Simply log in to your Carolina Online Account and click on Address Book, or modify your shipping address(es) during Checkout.
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How old is Carolina Biological Supply Company?
We’ve been providing world-class products and support for science and math since 1927. Visit About Us to learn more about our rich heritage.
Is Carolina really the largest science and math education supplier in the United States?
Yes, we are proudly the largest in America! We have thousands of customers in the United States and all over the world. We also have Carolina distributors in 28 countries!
I’d love to work at Carolina. How can I find out if you’re hiring?
Carolina is a wonderful place to work. In fact, we have several employees who have spent more than 25 years with us! Visit Employment Opportunities to find out more.
Who buys your products?
We sell products to elementary schools, middle schools, high schools, colleges, universities, homeschool educators, hospitals, and more. Anyone can shop with us! We have customers in over 170 countries around the world. Visit About Us and News to learn more.
Who are your partners?
We have partnered with the National Science Resources Center (STC PROGRAM™), the Lawrence Hall of Science at the University of California at Berkley (GEMS®), Clemson University College of Engineering and Science (Math Out of the Box®), the University of Wisconsin (Wisconsin Fast Plants®), and the Dolan DNA Learning Center (DNALC Kits), to name a few.
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Where can I find the schedule for all the conferences you will attend this year?
We exhibit at several domestic and international conferences and offer hands-on workshops and professional development at many of them. Visit our Conference Schedule to learn more.
Do you have a schedule of the Carolina workshops?
Yes. Please visit our Workshop Schedule to find the complete list of our planned workshops at all of the conferences we'll be attending this year.
I saw a great Carolina product demonstration at a recent conference. Where can I get more information about that demonstration and product?
You can find all of our workshop presentations, related products, and more in our Workshop Details and Resources section.
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I don’t live in the United States. Can I still buy your products?
Yes. We have customers in over 170 countries around the world. You can place your order via email or fax by following these simple steps:
- Download the Carolina International Sales Quotation Request Form (PDF)
- Provide your complete billing and shipping addresses and contact information
- Use our Web site search and/or navigation (top of any page of the Web site) to find the products that you need and list those items on the document. You can save time by adding the products to your Shopping Cart, and printing the cart to fax to us
- Email your Request Form to internationalsales@carolina.com or fax it to +336.584.7686
I’m an international customer. Can I make my purchase on your Web site?
Not at this time. While we can only accept international orders via email or fax, we encourage you to use our Web site to find the items you need, and even add them to your Shopping Cart. Then simply fax the Shopping Cart to +336.584.7686 and we will fulfill your order! Learn more by visiting our International Customers section.
How can I find out if there is a Carolina distributor in my country?
We have Carolina distributors in 28 countries around the world.
Where can I learn more about becoming a Carolina distributor?
If you’d like more information, just email us your profile.
Are there any limitations on what products can be shipped overseas?
Yes. Please be aware that on all international quotations, shipping charges, and fees may vary depending on the items requested, their weight, and destination.
- U.S. Fish & Wildlife items require an inspection by U.S. Fish & Wildlife Services
- HAZMATs or hazardous materials and reagents will be shipped to institutions only
- Voltage on all electrical products is 120 volts, unless otherwise indicated
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Where can I find out the latest news about what's happening at Carolina?
Please see our News section to stay up-to-date with our latest initiatives, media coverage, and community involvement.
Are you undertaking any environmentally responsible initiatives?
Yes. Please visit Green with Carolina to find out more.
Does your Web site offer how-to videos?
Yes. We have several Educational Videos from solution preparation and lycopodium demonstrations to preserved specimen packaging and storage. We’ll be adding more videos to Teacher Resources, so check back often.
I’ve heard about the Carolina Tips® eNewsletter. How can I sign up?
We’re not surprised that you’ve heard of Carolina Tips®. Actually, we might be surprised if you hadn’t! Carolina Tips® has been in circulation for over 80 years. Subscribe and view past issues here.
Can I follow you on Twitter?
Yes. You can follow us at: www.twitter.com/CarolinaBio
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How can I purchase your products?
You can purchase products online or by calling us at 800.334.5551 (8am to 8pm, ET, Mon-Fri). Start shopping now!
Where do you get your living organisms?
We have many sources for our living materials. We grow our own genetic corn, butterflies, algae, protists, and fungi, plus we have partnerships with many licensed suppliers.
Who develops your products?
We have our own Carolina product developers and work with education partners including the National Science Resources Center, the University of Wisconsin, the University of California at Berkley, and others.
Where do the animals used for preserved specimens come from?
Carolina obtains animals from many sources—some from cultures, some from natural or managed habitats where seasonal collections are made, and many from the food industry. Visit our Dissection FAQs to find out more.
I’ve heard you offer science and math curriculum kits. Where can I find these?
Yes, we offer several curriculum programs for grades K-8, such as the STC PROGRAM™, Math Out of the Box®, and more. Please visit CarolinaCurriculum.com to experience each of these exceptional product lines for yourself. If you already own some of these kits or are interested in purchasing them, visit our K-8 Curriculum Programs section, right here at Carolina.com.
I’m looking for ideas on some unique classroom activities. Do you have any?
Yes, we have over 95 creative activities and lesson plans for various grade levels and subjects. Just visit our Classroom Activities in Teacher Resources.
How can I request a copy of the Carolina™ Science catalog?
You can request your catalog here.
Where can I download MSDS information?
Use our new MSDS QuickLookup feature to find any MSDS quickly and easily—by chemical name or by Carolina item number!
I just bought a live product from you. Is there a care sheet that will help me care for it properly?
We include care instructions with every living organism we ship. You can also find a complete list of Care Sheets online inTeacher Resources.
Do you have any manuals that accompany your kits?
Instruction manuals and guides are available online and we are constantly adding more. Browse through our Instruction Manuals to find the one for you.
You offer so many products for my lab, but I don’t know where to begin! Do you have any lab buying guides that can help me?
With thousands of products to choose from, we’ve created Lab Equipment and Furniture Buying Guides to help you in your decision making.
I’d like to find products that align with my state’s science and math standards. Do you have a way for me to search for these correlations?
Yes, we have an online Correlation Search tool that enables you to search many of our products that have been correlated to state science and math standards.
I'm a homeschool educator. Do you have any products that would be great for me to use?
Yes. We have several products that are great for teaching hands-on science at home. Visit Homeschool to find out more.
Am I allowed to show a Carolina DVD in my classroom?
Yes. Please read more about our Copyright laws here.
Where can I find out more about Carolina's software licenses?
Visit Carolina Software for more details.
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How do I submit a review for a product?
Just visit any product’s page and click on the “Write a Review” link to get started. Visit Ratings & Reviews to learn more.
I just wrote a review for one of your products, but I don’t see it on the Web site yet.
It takes up to 72 hours for reviews to appear. Most appear in 24 hours, so please check back often!
How many times can I write a review?
You can only write one review per product, but you can write reviews for as many products as you like.
Who are the Staff Contributors?
Many of our staff are recognized experts in their fields. They love to share this knowledge with you, which is why you may occasionally see a Staff Contributor reply to a customer’s review.
How can I become a Top Contributor?
A Top Contributor is a user who provides numerous helpful product reviews. The number of reviews and the helpfulness votes for each review are combined to determine the reviewer's rank.
Can anyone write a review?
Yes, we encourage everyone to write a review (as long as you’ve used the product that you are reviewing).
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Do you offer tax exemption on your products?
Yes, tax exemption is available to qualified customers. Visit Tax Exemption for more information.
How can I get contract price discounts for my online purchases?
If your institution or organization has a contract pricing agreement with Carolina, your pricing can be made available on our Web site as well. Visit Contract Pricing to learn more.
Can I pay for my online purchases using a purchase order?
Yes. Many of our customers pay with a purchase order, and now you can use a purchase order with online orders as well. Visit our Purchase Order section for more information.
Our school has to place orders using eSchoolMall. Can I purchase Carolina products through eSchoolMall?
Yes. We've partnered with eSchoolMall so you can select Carolina products on our Web site and "punch out" to their proprietary system where you can create requisitions, purchase orders, and more! Visit eSchoolMall for more information.
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What is your return policy?
We unconditionally guarantee all of our products. If for any reason you are not satisfied with any item, you may return it for a replacement, a refund, or credit. It's that simple. Visit Returns and Exchanges to learn more.
What is the Mercury Thermometer Exchange program?
Mercury was once a standard feature in schools and laboratories, but it has now become part of the hazardous materials list. In exchange for ordering any of the safe, nontoxic, mercury-free Enviro-Safe® or Easy-Read™ Enviro-Safe® thermometers from Carolina, HBE will take back your old, unbroken mercury thermometers and dispose of them—FREE. Learn more.
Can I track my recent Carolina order online?
Yes. Carolina OrdersPLUS is our new online account system that offers order tracking, history, invoicing, and more. Carolina OrdersPLUS is available if you: placed your order at Carolina.com and were logged in to your Carolina Online Account or placed your order by phone, fax, or email and have a Carolina Online Account.If you placed an order at Carolina.com but were not logged in, you will not be able to track orders on our Web site. When your order leaves our warehouse, you will receive a shipment confirmation email that has the carrier tracking number, which you can use to track the order. You may also call Customer Service at 800.334.5551 (7am to 8pm, ET, Mon-Fri) if you have questions on your order’s status.
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