Contact & Technical Support
Our Team is Here to Help!
If you have questions about orders, our services, or would like to place an order by phone, fax, or email instead of on our web site, Customer Service is ready to assist you. Operating hours are 7am to 8pm, ET, Monday-Friday.
- Live Chat: Chat with a Representative (8am to 8pm, ET, Monday-Friday)
- Phone: 800.334.5551 (7am to 8pm, ET, Monday-Friday)
- Fax: 800.222.7112
- Email:customer_service@carolina.com
Product Questions and Technical Support
We have an expert staff who can help you with the ins and outs of any product we offer. If you have questions or need technical support, please call us at 800.334.5551 or chat with technical support during business hours—8am to 5pm, ET, Monday-Friday.
Quotes and Contracts
Forward your quotation requests to the attention of our Quotations Department via mail, fax, or email. You can speed up the quote process by creating a Shopping Cart here at Carolina.com and using the "Save Cart" feature to save your cart as a Shopping List, and email that list to our Quotations Department. When submitting quote requests this way or through email, fax, or email, please a contact name, your complete address, and your fax and telephone numbers.
- Phone: 800.334.5551
- Fax: 336.538.6330
- Email: quotations@carolina.com
- Mail:
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Quotations Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
International Sales
For customers outside the United States, you can now create a quote request using our website! Simply create a Shopping Cart, proceed to Checkout, and choose the "International" option on the Registration page. Complete the simple form, and your items and quantities will be sent to our International Sales team. They will follow up with you regarding final pricing, freight policies, and other important information.
For more detailed information about ordering, a list of our distributors, purchase restrictions, and more, International Ordering page.
- Phone: 336.584.0381
- Fax: 336.584.7686
- Email: internationalsales@carolina.com
- Mail:
-
International Sales Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
USA
Carolina's Customer Advocate Program
We are confident that our Customer Service team can address any concerns you might have quickly via phone, email, or Live Chat. In the unlikely event that you have a difficulty that is not being addressed, please contact a Customer Advocate:
- Phone: 877.314.4691 (8am to 5pm, ET, Monday-Friday)
- Email: customer.advocate@carolina.com
Emergencies
Please use these numbers for information on handling serious spills, contamination, ingestion, or other emergency situations only. After business hours (below), please call the Chemical Transportation Emergency Center (Chemtrec) at 800.424.9300.
- Phone: 800.227.1150 or 336.584.0381 (8am to 5pm, ET, Monday-Friday)
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