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Contact & Technical Support

Customer Service Holiday Hours

Our Customer Service department will be operating on the following schedule in observance of the Christmas and New Year's holidays:

  • Monday, December 22—7am to 6pm, ET
  • Tuesday, December 23—7am to 6pm, ET
  • Wednesday, December 24—Closed
  • Thursday, December 25—Closed
  • Friday, December 26—Closed
  • Monday, December 29—7am to 6pm, ET
  • Tuesday, December 30—7am to 6pm, ET
  • Wednesday, December 31—7am to 6pm, ET
  • Thursday, January 1—Closed
  • Friday, January 2— 7am to 6pm, ET

Our Team is Here to Help!

Contact Us

If you have questions about orders, our services, or would like to place an order by phone, fax, or email instead of on our web site, Customer Service is ready to assist you. Operating hours are 7am to 8pm, ET, Monday-Friday.


Product Questions and Technical Support

We have an expert staff who can help you with the ins and outs of any product we offer. If you have questions or need technical support, please call us at 800.334.5551 or chat with technical support during business hours—8am to 5pm, ET, Monday-Friday.


Quotes and Contracts

Forward your quotation requests to the attention of our Quotations Department via mail, fax, or email. You can speed up the quote process by creating a Shopping Cart here at Carolina.com and using the "Save Cart" feature to save your cart as a Shopping List, and email that list to our Quotations Department. When submitting quote requests this way or through email, fax, or email, please include a contact name, your complete address, and your fax and telephone numbers.

 

Quotations Department

Carolina Biological Supply Company

PO Box 6010

Burlington, NC 27216-6010

 

International Sales

For customers outside the United States, you can now create a quote request using our website! Simply create a Shopping Cart, proceed to Checkout, and choose the "International" option on the Registration page. Complete the simple form, and your items and quantities will be sent to our International Sales team. They will follow up with you regarding final pricing, freight policies, and other important information.

For more detailed information about ordering, a list of our distributors, purchase restrictions, and more, International Ordering page.

 

International Sales Department

Carolina Biological Supply Company

PO Box 6010

Burlington, NC 27216-6010

USA

 

Carolina's Customer Advocate Program

We are confident that our Customer Service team can address any concerns you might have quickly via phone, email, or Live Chat. In the unlikely event that you have a difficulty that is not being addressed, please contact a Customer Advocate:


Emergencies

Please use these numbers for information on handling serious spills, contamination, ingestion, or other emergency situations only. After business hours (below), please call the Chemical Transportation Emergency Center (Chemtrec) at 800.424.9300.

  • Phone: 800.227.1150 or 336.584.0381 (8am to 5pm, ET, Monday-Friday)

 
Carolina Biological Supply

© Carolina Biological Supply Company

2700 York Road, Burlington, NC 27215-3398 • 800.334.5551