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Returns & Exchanges

The Carolina Pledge: 100% Satisfaction Guaranteed

All of our products are unconditionally guaranteed. If for any reason you are not satisfied with any item, you may return it for a replacement, a refund, or credit. It's that simple.

If you need to return an item, please notify Customer Service within 30 days. Note: Returns for living materials will only be accepted with product manager's approval. Please follow the steps below to notify Customer Service of a return:

  1. Have your purchase order number and Carolina order number available.
  2. Call Customer Service at 800.334.5551 (7 am to 8 pm, ET, Monday–Friday).
  3. Speak with one of our Customer Service representatives to obtain a return authorization (required) and instructions for returning the item.
  4. We will credit your account or your credit card once the item has been returned and processed into our system.

Carolina Biological Supply

© Carolina Biological Supply Company

2700 York Road, Burlington, NC 27215-3398 • 800.334.5551