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Returns & Replacements

Returns & Replacements

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Returns and Replacements

The Carolina Pledge: 100% Satisfaction Guaranteed

All of our products are unconditionally guaranteed. If for any reason you are not satisfied with your item, you may return it for a replacement, refund or credit*. Items not in resalable condition cannot be returned unless damaged or defective upon arrival. Items held more than 6 months and returned in resalable condition are subject to a 25% restocking fee.

*Carolina® Curriculum products, Carolina Distance Learning®, and Carolina Science Online® have different return polices, see below for details.

Items not in Resalable Condition

Items not in resalable condition cannot be returned unless damaged or defective upon arrival.

Items held more than 6 months and returned in resalable condition are subject to a 25% restocking fee.

Returns

Prior to returning any item, contact customer service first. You will be provided with a Return Authorization Number, a return label, and any additional instructions. The RA Number allows us to quickly credit your account or credit card once the item has been received and processed. When contacting us, please have your purchase order number and/or Carolina order number available.

Returning an item without an RA Number will delay processing your return and consequently, delay your refund. Refunds are not processed until return items are received and processed.

There are 3 ways to contact us to process return for your item(s):

  1. Complete Online Return Form: Complete Form
  2. Phone: 800.334.5551 or 336.446.7600 (8:00am to 6:30pm, ET, Monday-Friday)
  3. Live Chat: Chat with a Representative (8:00am to 5:30pm, ET, Monday-Friday)

*Items held more than 6 months and returned in resalable condition are subject to a 25% restocking fee.







Replacements

From time to time, items shipped may be damaged, lost, missing pieces, etc. In these situations, we are happy to replace items for issues that are of no fault of yours. Please have your purchase order number and/or Carolina order number available.

There are 3 ways to contact us to process a replacement for your item(s):

  1. Complete Online Replacement Form: Complete Form
  2. Phone: 800.334.5551 or 336.446.7600 (8:00am to 6:30pm, ET, Monday-Friday)
  3. Live Chat: Chat with a Representative (8:00am to 5:30pm, ET, Monday-Friday)







Drop-Shipped Items

For drop-shipped items sent directly to you by the manufacturer (such as furniture or equipment), a 25% restocking fee will apply if you return the product for any reason other than shipping damage or manufacturing defect. You are responsible for shipping the product back to the manufacturer in resalable condition and in the original packaging.







Carolina® Curriculum Policy

If you need to return an item, please notify Customer Service within 30 days for authorization.

  • Include your purchase order number and Carolina order number.
  • If any material is purchased and alter returned because of customer error, a 25% restocking charge will be assessed on the credited amount, and the material returned to Carolina freight prepaid.
  • Items held more than 6 months, partially used or opened items (opened boxes, bundles, packs, cases, bags, pallets, etc.), or discontinued items CANNOT be returned for credit. In case of our error, full credit will be issued upon receipt of the incorrect item.







Carolina Science Online® Policy

For Carolina Science Online® or other online digital content purchased from Carolina, please notify Customer Service within 30 days of your order and follow these steps to request a refund.

  • Have your purchase order number and Carolina order number available along with your Carolina Science Online® username.
  • Phone: 800.334.5551 (8:00am to 6:30pm, ET, Monday-Friday)







Carolina Distance Learning® Policy

Carolina Distance Learning® science kits are specially designed to meet individual course requirements. The kits are produced to meet specific learning objectives as prescribed by the college or university and are not returnable.